Delivery & Returns
At Derby Firelec, we make an effort to minimise your waiting period between order placement and delivery. You can expect your order to arrive at your doorstep within 5-7 working days of the dispatch.
If we've run out on an item you've ordered in our main warehouse we can still get it to you but we'll need an extra 3-5 working days to have it reordered and dispatched.
In orders with several items, if one or more of those items are not currently in stock, your entire order will be dispatched once all items are stocked. You have the option to cancel the out-of-stock items from your order to enable quick dispatch and delivery, just let us know.
Collect in Store
Customers who wish to collect in store are required to pay online, prior to collection, the same as any online order. You will then receive an email when your item/order is ready to pickup from our store.
Delays to your collection time
The majority of orders will be ready to collect in 2-3 working days but unforeseen problems such as bad weather can delay this. Please wait for our email saying your order’s ready to pick up before coming to collect it.
Our Returns Policy extends to products:
- you did not order
- you received in a damaged condition
- on installation and/or usage are found to be not in working condition.
The onus of ordering the ‘correct’ items is on the customer. Derby Firelec will not accept returns for orders placed in error or for orders not required after delivery.
All return requests should be sent to us via email or phone at firstname.lastname@example.org within 14 days of the date of receipt. Please quote your order number and clearly specify the reason for return in your email or during your call.
All returns have to be marked to our warehouse address at:
DERBY FIRELEC RETURNS
195 Derby Street
All items are to be returned in original condition and packaging. In the case of faulty/non-working products, we will accept the return of these products in a used condition. The item price will be refunded to you in full within 15 days of our receipt of the item.