Delivery & Returns
At Derby Firelec, we make an effort to minimise your waiting period between order placement and delivery.
You can expect your order to arrive at your doorstep within 5-7 working days of the dispatch.
In orders with several items, if one or more of those items are not currently in stock, your entire order will be dispatched once all items are stocked. You have the option to cancel the out-of-stock items from your order to enable quick dispatch and delivery, just let us know.
Alternatively, you can place orders for out-of-stock products and your order will receive priority when stocks become available - you will be notified of the revised dispatch date by our team. Most out-of-stock items are replenished in our inventory within 5-7 working days.
Our Returns Policy extends to products:
- you did not order
- you received in a damaged condition
- on installation and/or usage are found to be not in working condition.
The onus of ordering the ‘correct’ items is on the customer. Derby Firelec will not accept returns for orders placed in error or for orders not required after delivery.
All return requests should be sent to us via email or phone at firstname.lastname@example.org within 14 days of the date of receipt. Please quote your order number and clearly specify the reason for return in your email or during your call.
All returns have to be marked to our warehouse address at
195 Derby Street
All items are to be returned in original condition and packaging. In the case of faulty/non-working products, we will accept the return of these products in a used condition. Your purchase price will be refunded to you in full within 15 days of our receipt of the item.